Rank | Service | May | June | Total | Percent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Total Inquiries: 9,320 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | State Camping | 728 | 655 | 1,383 | 15% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Medical Cannabis Registry (includes login questions) | 552 | 512 | 1,064 | 12% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Hawaii Compliance Express | 434 | 422 | 856 | 9% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | Login Questions | 428 | 345 | 773 | 8% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | Electronic Marriage Registration System | 349 | 293 | 642 | 7% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Vital Records Ordering System | 291 | 276 | 567 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Professional & Vocational Licensing* | 290 | 230 | 520 | 6% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Motor Vehicle Registration Renewals | 194 | 167 | 361 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | eTraffic | 151 | 206 | 357 | 4% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | Misc-NIC | 164 | 128 | 292 | 3% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | All Others | 1,194 | 1,221 | 2,415 | 26% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Net income: $282,286
$7,265,581
$3,899,863
$3,365,718
$7,265,581
Supporting information covering the period July 1, 2021 – June 30, 2022.
Agency | Service | Award Name | Date Received |
|---|---|---|---|
City and County of Honolulu – Honolulu Fire Department | Honolulu Fire Department website | Interactive Media Awards – Best in Class | 7/16/21 |
State of Hawaii | Hawaii.gov | Global Excellence Award – Platinum Award | 8/12/21 |
City and County of Honolulu – Honolulu Fire Department | Honolulu Fire Department website | Web Marketing Association – Government Standard of Excellence | 9/3/21 |
City and County of Honolulu – Honolulu Fire Department | Honolulu Fire Department website | Davey Awards – Gold Winner | 10/26/21 |
City and County of Honolulu – Honolulu Fire Department | Honolulu Fire Department website | MobileWebAward – Outstanding Mobile Website | 12/2/21 |
Agency | Service | Description | Launch Date |
|---|---|---|---|
County of Hawaii – Department of Liquor Control | Gross Liquor Sales Percentage Fee Payments | Allows payment of County of Hawaii liquor gross sales percentage fee invoice instantly online, and creates an archive for liquor license renewals that reside on the existing liquor permits app. | 10/18/21 |
Attorney General – Hawaii Criminal Justice Data Center (HCJDC) | Sex Offender Information Management System | Sex offenders and other covered offenders who are registered with the State of Hawaii may use this service to update their information and make an appointment with the HCJDC. | 1/19/22 |
Judiciary | Judicial District Court Judge Evaluation | No longer using paper surveys, which require consolidation by hand; online surveys made easier to submit so that more will participate and provide feedback. 13 judges evaluated. | 3/8/22 |
County of Kauai – Liquor Control | Kauai Liquor Manager Exam / ID Card Fees | Users can now pay for Kauai liquor manager exam fees and associated ID card fees through our Hawaii.gov payments service. | 4/6/22 |
Department of Education – Waipahu High School | Commerce Platform (Cane Book Store) | Students, staff, and faculty can post Waipahu High School products from the Cane book store online for customers to purchase online or over-the-counter. | 5/5/22 |
Judiciary | Judicial Circuit Court Judge Evaluation | No longer using paper surveys, which require consolidation by hand; online surveys made easier to submit so that more will participate and provide feedback. 9 judges evaluated. | 6/7/22 |
Agency | Service | Description | Launch Date |
|---|---|---|---|
Department of Budget & Finance – Unclaimed Property Division | Unclaimed Property Search | Originally launched in 2008, it was redesigned to be responsive, accessible, and easy to navigate. The service allows citizens to search for unclaimed property for themselves or their family members. | 08/16/21 |
Department of Education | DOE Waipahu Community Schools for Adults (WCSA) Online Registration and Payment System | Updated to allow users to purchase supplies online as part of enrollment or separately. Enhancements were also made to the administrative module. | 08/24/21 |
Department of Health – Harm Reduction Services Branch | Medical Cannabis Registration System | Updated to allow the option for minor applicants to add up to two caregivers and two grow site locations with their application. | 11/3/21 |
Department of Land and Natural Resources – Hunter Education Division | Go Hunt, Hawaii | Hunters can now purchase hunting tags and permits online. Improvements were also made to help control the number of standbys produced in the lottery. | 11/4/21 |
Attorney General – Civil Recoveries Division | Notary Registration System | Upgrade included a redesign of the homepage and added a new process for existing notary publics to become a remote online notary. | 3/10/22 |
Office of City Clerk – City and County of Honolulu | Honolulu Records Collection | New features include: 1) The public can now submit public testimony and receive testimony notifications. 2) A Council Dashboard to review testimony. 3) External document uploads provide a simple and efficient way for Council members/staff and Executive Department staff to submit documents for processing by the Office of the City Clerk. 4) Admin work flow improvements. 5) UI updates. | 4/4/22 |
Department of Land and Natural Resources (DLNR) – Division of Forestry and Wildlife (DOFAW) | Go Hunt Hawaii | Will now verify if a hunter has won a lottery prior to purchasing a lottery hunting tag. | 4/26/22 |
Multiple Agencies | Hawaii.gov Payments | Released a new UI and an additional feature to schedule recurring payments. | 4/30/22 |
Department of Land and Natural Resources (DLNR) – Division of Forestry and Wildlife (DOFAW) | Hawaii Trails Day Use Permits | Now allows permits to be issued for a specific time. The system allows the ability to limit the number of people on the trail as well as the amount of vehicles allowed in the parking lot. | 5/31/22 |
Office of City Clerk – City and County of Honolulu | Online Ballot Request System | This system was used for the primary and general elections in 2020. For 2022, it was enhanced to provide ballot requests for Chinese, Ilocano, and Tagalog. Users may also select a new electronic ballot delivery. | 5/26/22 |
Hawaii Attorney General – Tax & Charities Division | Hawaii Charity Registry | Improvements allow additional files with new file names to be imported and displayed under the associated Charity. | 6/14/22 |
Agency | Service | Description | Launch Date |
|---|---|---|---|
Department of Business, Economic Development & Tourism – Business Development and Support Division | Hawaii Remote Work Project | We partnered with DBEDT to create content for the Hawaii Remote Work Project. | 8/11/21 |
Agency | Service | URL | Retired Date |
|---|---|---|---|
County of Hawaii | Online payments for the County of Hawaii Permitting Application | N/A | 07/16/21 |
Attorney General – Hawaii Criminal Justice Data Center | This was a WordPress website created for a one time HCJDC symposium event. | hcjdcsymposium.ehawaii.gov | 10/21/21 |
All signed agreements can be found in the AHC document repository.
Agency | Service | Document | Signed Date |
|---|---|---|---|
City and County of Honolulu – Honolulu Emergency Services Department | Website Redesign | SOW | 08/27/21 |
Department of Land and Natural Resources – Division of Forestry and Wildlife | Na Ala Hele Trails and Access Program | SOW Amendment 3 | 10/10/21 |
City and County of Honolulu – Office of the City Clerk | Legislative Document Access | SOW Amendment 2 | 10/15/21 |
City and County of Honolulu – Office of the City Clerk | Online Ballot Request System | SOW Amendment 1 | 10/15/21 |
Department of Business, Economic Development & Tourism – Creative Industries Division | Tax Credit Hub | SOW | 10/15/21 |
Department of Education | Commerce Platform and Payment System | SOW Amendment 1 | 10/22/21 |
Department of Commerce and Consumer Affairs | Fee Agreement | SOW Addendum | 12/09/21 |
County of Kauai – Department of Liquor Control | Liquor Permits and Payments | SOW | 12/09/21 |
Department of Accounting and General Services – Aloha Stadium | Scheduler & Storefront | SOW | 12/13/21 |
County of Maui | Service Fee Update | MOU 7 | 12/23/21 |
County of Kauai – Fire Department | Fire Permit Payments | SOW Amendment 1 | 1/25/22 |
County of Maui | Service Fee Update | MOU 8 | 2/28/22 |
Department of Land and Natural Resources – Hunter Education | Hunter Education and Records Management System | SOW Amendment 8 | 04/11/22 |
Department of Transportation – Harbors | Harbor Receipts | SOW | 04/11/22 |
Department of Business, Economic Development & Tourism – Small Business Regulatory Review Board | Website Services | SOW Amendment 1 | 04/11/22 |
Department of Land and Natural Resources – Bureau of Conveyances | Online Payments | SOW Amendment 1 | 04/11/22 |
Attorney General – Tax And Charities | Online Charity Registration | SOW Amendment 10 | 04/12/22 |
Department of Health – Harm Reduction Services Branch | Medical Cannabis Registration System – OSP Change Requests | SOW Amendment 5 | 04/21/22 |
Department of Land and Natural Resources – Division of Forestry and Wildlife | E-Permitting: Trails Day Use | SOW Amendment 1 | 04/25/22 |
Department of Education – McKinley Community School For Adults | Online Payments | SOW | 06/15/22 |
Conference Name | Description | Dates Attended |
|---|---|---|
Civil Beat: Tourism | IDEAS Live: Is Tourism Broken And Where Do We Go From Here? | 07/28/21 |
GovTech Market Update: Budgets, Trends & Closing Out 2021 | Actionable insights on the deals, opportunities, spending and budget trends shaping the market for the remainder of 2021 and into 2022. | 08/11/21 |
TRUE Innovation: Innovation Framework – Ideas to Impact | The Innovation Framework provides a model for fostering creativity and innovation within organizations and communities. | 08/19/21 |
Government & Civics | The mayors of Kauai, Honolulu, Maui and Hawaii counties speak about the big issues impacting their jurisdictions. | 08/19/21 |
Hawaii Annual Code Challenge | We participate both as a HACC sponsor and a challenge sponsor. | 10/23/21 |
Freshworks Refresh | Freshworks Refresh brings together the best minds in customer experience, ITSM, sales and marketing, and HR to gain insights and connections needed to delight customers and fuel business growth. | 11/11/21 |
AWS re:Invent Conference | Amazon Web Services (AWS) re:Invent is the largest global conference focused on cloud computing. | 11/29/21 – 12/3/21 |
Hawaii Digital Government Summit | A one-day virtual event where attendees can connect with peers from the government and industry sectors. | 12/14/21 |
AAMVA Region IV Conference | The Region 4 Conference provides an opportunity for attendees to discuss today’s relevant motor vehicle and law enforcement related issues. | 06/21/22 – 06/23/22 |
Kansas City Chamber of Commerce Virtual Diversity and Inclusion author series | The KC Chamber’s Diversity and Inclusion Author Series hosts NIC DEI Committee sponsored speaker Farzana Nayani discussing the “Power of Employee Resource Groups and Creating Authentic Change. | 06/23/22 |
Time | Duration | Affected Sites | Comments |
|---|---|---|---|
07/22/21 at 2:33am | 1h 30m | Limited sites: Criminal History Search, Covered Offender Search, Hawaii Integrated Justice Information Sharing (HIJIS) System, Traffic Abstract Service | Systemmetrics ISP network outage |
08/18/21 at 2:26am | 35m | Limited sites: Criminal History Search, Covered Offender Search, HIJIS | Systemmetrics ISP network outage |
08/31/21 at 8:20am | 4h | Services requiring external communication | Network issue with service provider (AWS) in our region |
12/23/21 at 8:45am | 45m | WordPress websites | WordPress websites slow or down due to DB capacity issue |
1/23/22 at 1:00am | 2h 30m | AG Hawaii Criminal Justice Data Center Applications | Hawaiian Telcom network outage |
2/5/22 at 10:23pm | 50m | AG Hawaii Criminal Justice Data Center Applications | Hawaiian Telcom network outage |
2/13/22 at 1:00am | 1d 12h | Motor Vehicle Registration (MVR) renewal applications | Honolulu mainframe update impacted the communication with the MVR Renewal applications. |
1,961,586 Visits
2,316,828 Unique Page Views
1 min 53 sec Average Visit Duration
49% Bounce Rate
