State of Hawaii Seal

Access Hawaii
Committee

Report to the Access Hawaii Committee

Portal Program Updates | December 1, 2022

Highlights

Hawaii Annual Code Challenge

  • Event date: 10/15/22 – 11/5/22
  • NIC participated as a HACC sponsor for the past 4 years, and presented a challenge the past 3 years.
  • Our challenge was to build a way to easily create data visualizations from data available at: opendata.hawaii.gov.
  • Congrats to all the winners!
Watch Video
Watch Video

Medical Cannabis Registry System

  • Launch date: 10/10/22
  • Allows a MedMJ in-state registered patient to submit an online registration change request.
  • This streamlines the process, reduces time required for updates, and enables online payment.
Visit Site
Visit Site

Award Wins

  • Hawaii.gov
    • Award name: W3 award – Silver
      • Award date: 10/4/22
    • Award name: Interactive Media Awards – Best in Class
      • Award date: 9/22/2

NIC Hawaii has won a total of 85 awards since we started in 2000, five of which were received this fiscal year.

Small Business Regulatory Review Board Website

  • Launch date: 9/30/22
  • Website enhancements for the Department of Business, Economic Development & Tourism Small Business Regulatory Review Board WordPress website.
  • Work included: Homepage redesign, Mailchimp integration and content updates
Visit Site
Visit Site

Customer Service Summary

Top 10 Inquiries: September 2022 - October 2022

Rank
Service
September
October
Total
Percent
Total Inquiries: 7,440
*includes login questions
1
Medical Cannabis Registry*
513
517
1,030
14%
2
Login Questions
318
360
678
9%
3
Hawaii Compliance Express
313
296
609
8%
4
State Camping
321
283
604
8%
5
Vital Records Ordering System
260
324
584
8%
6
Electronic Marriage Registration System
211
206
417
6%
7
Professional & Vocational Licensing*
196
169
365
5%
8
Motor Vehicle Registration Renewals
136
171
307
4%
9
Misc-NIC
139
164
303
4%
10
eTraffic
173
121
294
4%
11
All Others
1,141
1,108
2,249
30%

Financials: September 2022 - October 2022 (Unaudited)

Net income: $69,363

Looking Forward

  • DCCA Insurance Services Retired Nov 15
  • Kauai Liquor Permits and Payments
  • Diamond Head Reservation System
  • DBEDT Tax Credit Hub
  • DLIR HIOSH Online Payments

Appendix

Supporting information covering the period July 1, 2022 – October 31, 2022.

Press Releases (8)

Hawaii.gov Wins Third W3 Award

Small Business Regulatory Review Board Website Enhancements

Honolulu Emergency Services Department Launches Redesigned Website

Honolulu Records Collection Website Wins Government Project Experience Award

NIC Hawaii Wins Two Interactive Media Awards

Redesigned Honolulu Fire Department Website Wins 5th Award

State of Hawaii Department of Education McKinley Community School for Adults, NIC Hawaii Launch New Online Payment Service for Farrington Campus

State of Hawaii Attorney General, NIC Hawaii Provide New Online Collections Payment Services

Awards (5)

Agency
Service
Award Name
Date Received
State of Hawaii & NIC Hawaii
Hawaii.gov
W3 Award – Silver
10/4/22
City and County of Honolulu – Office of the City Clerk
Honolulu Records Collection
Interactive Media Awards – Outstanding Achievement Award
9/22/22
State of Hawaii & NIC Hawaii
Hawaii.gov
Interactive Media Awards – Best in Class Award
9/22/22
City and County of Honolulu – Office of the City Clerk
Honolulu Records Collection
Center for Digital Government – Project Experience Award
8/15/22
City and County of Honolulu – Honolulu Fire Department
Honolulu Fire Department website
DotComm Award – Gold
8/10/22

New Services (3)

Agency
Service
Description
Launch Date
County of Kauai – Liquor Control
Kauai Gross Liquor Sales Percentage Fee
New payment service was added to Payment Platform to assist in collecting Gross Sales Revenue fees for various liquor retailers and establishments on Kauai.
9/13/22
Department of Education
McKinley Community School for Adults Online Payments
Allows students to make payments for classes, transcripts, books, and supplies across a variety of campuses.
8/29/22
Attorney General – Civil Recoveries Division
AG Collections Payments
Make payments for debts owed to the State of Hawaii that have been referred to the Civil Recoveries Division.
8/11/22

Service Upgrades (1)

Agency
Service
Description
Launch Date
Department of Health – Medical Cannabis Patient Registry Section
Medical Cannabis Registry System
Updated to allow the option for managing patient-initiated ISP registration change requests.
10/10/22

New & Updated Websites (3)

Agency
Service
Description
Launch Date
Department of Business, Economic Development & Tourism
Small Business Regulatory Review Board
Homepage redesign and a variety of content updates.
9/30/22
City and County of Honolulu
Honolulu Emergency Services Department
Redesigned the website using the WordPress platform.
9/28/22
Department of Business, Economic Development & Tourism
Hawaii Remote Work Project
Built a way to handle the automated distribution of FlexJobs licenses via email.
7/13/22

Retired Services (4)

Agency
Service
URL
Retired Date
Department of Commerce and Consumer Affairs
Insurance License Search
insurance.ehawaii.gov/hils
11/15/22
Department of Commerce and Consumer Affairs
Insurance License Renewals
ehawaii.gov/dcca/hils/renew/exe/insrenew.cgi
11/15/22
Department of Commerce and Consumer Affairs
Insurance Continuing Education Information Submission
ehawaii.gov/dcca/insprovider/exe/provider.cgi
11/15/22
Department of Commerce and Consumer Affairs
Licensee Continuing Education Verification
ehawaii.gov/dcca/insce/exe/ce.cgi
11/15/22

Executed Agreements (10)

All signed agreements can be found in the AHC document repository.

Agency
Service
Document
Signed Date
Judiciary
Bail Payments
SOW
10/26/22
Department of Land and Natural Resources – Division of State Parks
Reservation and Access Management System
SOW
10/11/22
Department of Land and Natural Resources – Division of Forestry and Wildlife
Hunter Education and Records Management System
SOW Amendment 9
10/11/22
Department of Land and Natural Resources – Division of Forestry and Wildlife
Hunter Education and Records Management System
PCR
9/12/22
Department of Labor and Industrial Relations – Occupational Safety and Health
Online Payments
SOW
8/8/22
Department of Business, Economic Development & Tourism – Creative Industries Division
Standard Film Permit
SOW
8/8/22
County of Maui
eRecording Connection Agreement
Connection Agreement
7/27/22
County of Maui
Liquor Permits
SOW
7/20/22
Department of Accounting and General Services – State Procurement Office
Rate Change
MOU Amendment 1
7/18/22
Attorney General – Civil Recoveries Division
eRecording Connection Agreement
Connection Agreement
7/13/22

Consolidated Balance: October 2022 (Unaudited)

Assets

$8,927,919

Members Equity

$4,267,803

Liabilities

$4,660,116

Total Liabilities & Shareholder Equity

$8,927,919

Conferences & Webinars Attended

Conference Name
Description
Dates Attended
Hawaii Annual Code Challenge
NIC participated both as a HACC sponsor and a challenge sponsor.
10/15/22 – 11/5/22
Hawaii Digital Government Summit 2022
A one-day virtual event where attendees can connect with peers from the government and industry sectors.
9/27/22

Unscheduled Downtime (0)

Time
Duration
Affected Sites
Comments
N/A
N/A
N/A
N/A

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